DO I NEED TO DRY CLEAN THE DRESS!

No, dry cleaning is on us! Don’t worry about cleaning the dress, this service is included in the hire fee.

HOW DO I RETURN THE DRESS?

Perth rentals: please return the dress to 94 Promontory Parade Ballajura WA 6066.
Interstate rentals: Please place your prepaid return satchel (provided with your order) in any YELLOW Express post box or Post Office on the date specified on this card.

HOW DO I REMOVE CREASES IN THE DRESS?

We clean and steam all the dresses before pickup. Please DO NOT IRON the dress if you later get slight creases. Please steam it on low heat with a clothes steamer or hang it in your bathroom while you shower, the steam will help remove creases.

OH NO SOMETHING HAPPENED TO THE DRESS!

We understand that sometime accidents do happen. Should you have an accident with food/ drink etc., please do not attempt to clean the dress yourself! Just let us know what happened and our expert dry cleaners will do the cleaning for you.
There may be extra charges in severe cases for cleaning, repairs or replacement.

WHAT HAPPENS IF I RETURN MY RENTAL ORDER LATE?

We depend on our customers returning their dresses in time to enable us to get it ready for the next customer. If you return your rental late, without previously discussing it with us, you may be charged a late fee to your credit card.

NEED HELP OR JUST TO CHAT?
DOES POISON IVY DRESS HIRE HAVE A PHYSICAL SHOP?

Yes! Visit our Store: Unit 7/41 Holder Way, Malaga, WA 6090

CAN WE SHIP AUSTRALIA WIDE?

Yes, we can! We ship to all major cities using Express next day delivery.
Simply select the Express Post-delivery option at checkout.

HOW FAR IN ADVANCE CAN I BOOK MY DRESS?

You can book your dress up to 12 months in advance.

HOW LONG CAN I BOOK MY DRESS?

Rentals are for either 4 days or 8 days. If you require an extended booking, please discuss it with us.

WHAT IF I WOULD LIKE TO GET MY DRESS TODAY?

We offer same day hire for pickup from our Malaga store.

WHAT SIZES DO YOU STOCK?
Currently, our hire dress collection ranges in size Australian 4-18, depending on style. However, as our range of dresses expands, we will be looking to include more sizes.